Privacy Policy
Effective Date: September 2, 2025
1. Introduction
Kranni ("we," "our," "us," or the "Company") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").
Company Information:
- Legal Entity: Kranni
- Location: Baku, Azerbaijan
- Contact Email: info@kranni.com
- Website: https://kranni.com
By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms & Conditions. If you do not agree with these terms, please do not use our Service.
2. Definitions
For clarity, the following terms have specific meanings in this Privacy Policy:
- Personal Data: Information that can directly or indirectly identify an individual
- Device: Any internet-connected device used to access our Service
- Cookies: Small data files stored on your device to enhance functionality
- Data Controller: Kranni, as the entity determining how your data is processed
- Data Processor: Third-party services that process data on our behalf
- Service: The Kranni mobile application and all related services we provide
When you register, use our Service, or communicate with us, we collect:
- Account Information: Name/username, email address, phone number, password (encrypted)
- Profile Information: Any additional information you choose to provide
- Communication Data: Content of your messages when you contact our support team
- Transaction Records: Details of your interactions within the app
When you use our Service, we automatically collect:
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: Features used, actions taken, time spent in app, interaction patterns
- Location Data: General location based on IP address (not precise GPS unless explicitly permitted)
- Log Data: IP address, access times, app version, error reports
We may receive information from:
- Social Media: If you connect social media accounts (with your permission)
- Analytics Providers: Aggregated data about app usage patterns
- Security Services: Fraud detection and prevention data
We use collected information for the following purposes:
4.1 Service Provision
- Create and manage your account
- Provide core app functionality
- Process your requests and transactions
- Personalize your experience
4.2 Communication
- Send service-related notifications
- Respond to your inquiries and support requests
- Send promotional communications (with your consent)
4.3 Improvement and Development
- Analyze usage patterns to improve our Service
- Develop new features and functionality
- Conduct research and analysis
4.4 Legal and Security
- Comply with legal obligations
- Detect and prevent fraud, abuse, or security threats
- Enforce our Terms & Conditions
- Protect rights and safety of users and the Company
5. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process your data based on:
- Consent: For optional features and marketing communications
- Contract: To provide the Service you requested
- Legitimate Interests: For business operations, security, and improvement
- Legal Obligations: When required by law
6. Data Sharing and Disclosure
- Service Providers: Third parties who help operate our Service (under strict confidentiality agreements)
- Legal Authorities: When required by law or to protect rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice to you)
- With Your Consent: When you explicitly authorize sharing
6.3 Third-Party Services
Our Service may integrate with:
- Google Maps API: For location-based features (subject to Google's Privacy Policy)
- Analytics Services: To understand usage patterns (anonymized data)
7. Data Retention
We retain your information for different periods based on its type and purpose:
- Account Data: As long as your account is active
- Transaction Records: Up to 6 years for legal compliance
- Communications: 2 years or as required by law
- Deleted Account Data: Removed within 60 days of account deletion
- Cookies and Analytics: 13 months or until cleared by you
8. Data Security
We implement comprehensive security measures including:
- Encryption: Data encrypted in transit and at rest
- Access Controls: Limited access on a need-to-know basis
- Regular Audits: Security assessments and updates
- Incident Response: Procedures for handling potential breaches
While we strive to protect your information, no system is 100% secure. We cannot guarantee absolute security but commit to using industry-standard protection measures.
9. Your Rights and Choices
9.1 Universal Rights
All users have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request removal of your data (subject to legal requirements)
- Data Portability: Receive your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
9.2 GDPR Rights (EEA Users)
Additional rights include:
- Restriction: Limit processing of your data
- Objection: Object to certain processing activities
- Automated Decision-Making: Opt-out of solely automated decisions
- Withdraw Consent: Revoke previously given consent
- Lodge Complaints: File complaints with supervisory authorities
9.3 CCPA Rights (California Residents)
Additional rights include:
- Know: Categories and specific pieces of data collected
- Delete: Request deletion of personal information
- Non-Discrimination: Equal service regardless of privacy choices
- Opt-Out: We do not sell personal information
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such information has been collected, we will promptly delete it.
Parents/guardians who believe we have collected information from their child should contact us immediately at info@kranni.com.
11. Cookies and Tracking Technologies
11.1 Types of Cookies We Use
- Essential Cookies: Required for basic functionality
- Performance Cookies: Help us understand usage patterns
- Preference Cookies: Remember your settings and choices
11.2 Managing Cookies
You can control cookies through:
- Device settings
- App preferences
- Browser settings (for web access)
Disabling essential cookies may limit Service functionality.
12. International Data Transfers
As we are based in Azerbaijan, your information may be transferred to and processed in Azerbaijan and other countries. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Adequacy decisions where applicable
- Your explicit consent
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes through:
- In-app notifications
- Email notifications
- Prominent notice on our website
Continued use after changes constitutes acceptance of the updated policy.
14. Data Protection Officer
For privacy-related inquiries, contact our Support Team:
- Email: support@kranni.com
- Alternate: info@kranni.com
15. Breach Notification
In the event of a data breach that may affect your rights and freedoms, we will:
- Notify affected users within 72 hours of discovery
- Provide information about the breach and its potential impact
- Outline steps we're taking to address the breach
- Recommend actions you can take to protect yourself
16. Accessibility
We are committed to making our Privacy Policy accessible to all users. If you need this policy in an alternative format, please contact us.
For questions, concerns, or requests regarding this Privacy Policy:
Kranni Support Team
18. Governing Law and Dispute Resolution
This Privacy Policy is governed by the laws of Azerbaijan. Any disputes shall be resolved according to the dispute resolution procedures outlined in our Terms & Conditions.
Version History:
- Version 1.0 - Initial Release (Current)